Business Change Management and End User Enablement
Business Change Management is critical in delivering a successful ECM solution.
Recent industry research1 reports the top three issues when implementing a Document or Records Management System are:
- Under-estimated process and organisational issues
- Uneven usage due to poor procedures and lack of enforcement
- Lack of knowledge or training among internal staff.
We understand your business is unique. That's why we concentrate on the specific cultural and organisational factors that need to change for sustainable performance improvement.
Key components of our Business Change Management program include:
A Business Change Management Strategy
This defines a practical business change management approach and associated activities that will help your organisation meet your ECM objectives. We ensure the strategy is fully supported and driven by key leaders in your organisation. Astral and your internal team members work together as partners to facilitate change.
Business Process Analysis
It's imperative that the ECM solution is user-friendly and will have a positive impact. Astral consultants will review the design and analyse the impact on current business process and your staff.
Facilitating and Supporting Change
At Astral we take a tailored approach to each organisation. The custom Change Plan developed by Astral will consider the needs of your staff in the crucial transition phase. We can also provide workshop and policy review assistance to facilitate successful business change management.
End User Enablement
End-user enablement ensures your business is equipped to deal with any issues which may arise from the transition to a new ECM solution. At Astral we do this by providing:
- Training Needs Analysis to determine which curriculum and materials would suit your company best.
- The delivery of training in a format that best suits your users. This may be online, video-based modules, face-to-face sessions, or train-the-trainer workshops.
- Feedback surveys and user group meetings to determine the success of the program.
Astral's Business Change Management approach provides a flexible framework for planning and managing change. We are practical, focused and with you every step of the way.
[1] AIIM Industry Watch- State of ECM Industry 2009: http://www.aiim.org/Research
