Enterprise Information Management as a Service (EIMaaS)

Customer Success Story – Energy Organisation


The Business Problem

Our customer is an energy company that operates in Australasia and North America, who had been using an EIM as a service provider for a number of years, but were looking for an alternative provider better able to meet its business requirements.


Identified Business Challenges

  • The EIM solution used out-of-date technology which needed to be upgraded
  • The EIM solution was not running on scalable, fault tolerant architecture
  • Poor response times for responding to issues raised
  • Lack of flexibility to respond to business requests for changes/improvements to the solution.


Solution Overview and Functionality

The organisation engaged Astral to provide EIMaaS services for the OpenText Documentum solution.  This included initially migrating the existing system to a private cloud system and then performing an upgrade to the latest Documentum version.

To deliver an innovative and cost-effective application support solution for the EIM solution, Astral teamed with its strategic partners to leverage a global delivery platform and expertise around the OpenText Documentum product suite. Our delivery experience enabled us to deliver as a seamless blended team and leverage the best resource model.


Business Benefits

  • Ability to access information in a timely manner without interruption
  • Lower overall cost of ownership and reduced IT/business risk
  • Leverages a modern technology stack, provides agility in how the service and technology can be used for future requirements, and Cloud 1st principle
  • Reduced separation risk through contract ownership, data is secure and replicated.
    • The organisation owns the platform contract
    • The organisation owns the Licenses
    • Astral’s service is decoupled


About Astral

Astral Consulting has been a leader in information management and the implementation of business change for over 20 years. We have implemented solutions that include policies and business rules, covering end-to-end business process and integrating structured and unstructured information. Our skills and experience combine to build compliance into process and enable end users to optimise both business and compliance success. Astral is an organisation highly regarded for its knowledge, advice and independence.

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