Managed Services – EIMaaS

Astral Managed Services – EIM as a Service (EIMaaS) involves providing an end-to-end service to the consumer, as opposed to disparate fragmented technology pieces that the consumer needs to piece together.

Organisations can leverage Astral’s People, Process, & Technology components through the EIMaaS offering, to manage their Enterprise Information Management solutions.

Delivers your enterprise content to your consumers regardless of technology or organisation

The EIM Managed Service provides you with full hosting, management, and support solutions for your critical and non-critical EIM applications by leveraging AWS and/or Azure public or private cloud platforms.

The Managed Service can be tailored to meet your requirements based on geography, service levels, and data sovereignty to name just a few.

EIMaaS covers support level 1 to level 4, with 24×7 follow-the-sun capability to ensure that certified knowledge consultants are always available to resolve your business issues.

How you will benefit in using Astral’s End-to-End EIM Managed Service:

  • A coordinated approach to “People”, “Process”, & “Technology”, meaning:
    • Support Consultants will understand your business, certified consultants will manage technology.
    • Existing process and governance to reduce risk (e.g. Security/Audit).
    • Your EIM Solution will be supported and regularly patched.
  • Ability to leverage cloud technologies – for example HA/DR – cost savings.
  • Preventative Maintenance & Monitoring allows action to be taken before events become an issue to the end user.

You will benefit from the experience of a team fully focused on EIM across multiple products and industries. You can focus your internal team on your business without having to develop internal expertise across both business and technical areas to support your business requirements.

Provides you with end-user support with a business focus

You can select support from the full range of market-leading EIM solutions and connectors with Astral’s Application Managed Service platform.

This service provides a rapid way for you to onboard a number of Industry Solutions, underpinned by supported products and a scalable cloud-based architecture.

Astral is currently providing the following solutions and services:

  • Content Services Platform (CSP)
  • Intelligent Document Capture & Automation
  • Records Management – Retention & Disposal
  • Document Management – Controlled Documents
  • Engineering Drawings & Data Management
  • Engineering Drawing – EIM Connector
  • Migration as a Service
  • File Discovery as a Service





Leveraging Astral’s coordinated approach to People, Process, & Technology, your organisation will gain access to fully functioning applications that are supported by a dedicated team.

Provides an ECM application layer for you to configure your EIM Solutions

Ultimately, organisations are no longer interested in servers and data centres. Organisations are looking for EIM to be delivered reliably, regardless of technology. As a result, Astral’s Platform Managed Service is an ideal starting point for your organisation.

EIM solutions can be complex and can create Technical Debt which can result in difficult upgrade paths, often resulting in platforms that are out-of-date and unsupported.  The objective of Astral’s Platform Managed Service is to reduce the Technical Debt and provide a platform that oblivious to the user is always being patched and/or upgraded.

Your EIM solution is critical to your business.  The Platform Managed Service recognises this and puts in place a cloud-based HA/DR architecture that will reduce single points of failures (SPOF) and can be scaled as required.

Utilising an experienced team saves over-investing in internal resource

Cloud providers have invested large amounts of money in building security compliant, high data throughput data centres around the globe.  CIOs do not have access to the same budgets as Azure & AWS, therefore it is impractical to build or co-locate – the most practical approach is to use what has been built.

Astral’s certified Cloud Team can manage your AWS and Azure cloud environment for your critical EIM solutions, including initial setup, lift-and-shifts, on-going running, and Continuity of Business requirements.

Astral has the experience of deploying the OpenText EIM suite of products on various Cloud environments.  Astral knows what works best for your individual EIM situation.

“Astral’s agility and global delivery model enabled us to work together to successfully migrate and uplift our on-prem ECM solution to Astral’s cloud based EIMaaS delivery framework.  Both on time and budget Astral delivered significant and immediate business benefit whilst realising ongoing cost savings.”

Senior Executive – Global Energy Company

Global Oil and Gas Exploration Company – EIM-as-a-Service

Our client is a global energy company that has operational assets of both LNG and Oil delivering high value energy that meets the needs of society with a mix of greenfield and brownfield assets. EIM is leveraged to drive the embedded value of sustainability with the aspiration to set the industry standard for sustainability in this sector globally.

Business Challenges

Our client was using an EIM solution based on technology that needed an upgrade, an architecture that was not scalable and providing fault tolerance, resulting in poor response times for end-users and lack of ability to respond to business requests to improve the solution.

Business Solution

Astral provided an EIMaaS solution for the OpenText Documentum solution. This included initially migrating the existing system to a customer owned private cloud system and then performing an upgrade to the latest Documentum version.

An innovative and cost-effective application support solution for the EIM solution was provided by Astral by teaming with its strategic partners to leverage a global delivery platform and expertise around the OpenText Documentum product suite.


Application Support globally.

Astral’s delivery experience enable the delivery as a seamless blended team and leverage the best resource model globally to provide a 24 x 7 support model to all client sites across multiple sites globally.


Business Benefits

Cost Reduction

Lower overall cost of ownership
Leverage modern technology stack
Delivers Cloud first

Risk Reduction

Decoupling of Service
Customer owns platform
Customer owns licence

Information Access

Information available 24 X 7
No interruptions to uptime

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