EIM Services & Solutions

We provide a comprehensive range of EIM consulting, design, delivery, and managed services. With over 200 engagements and a highly professional and accredited team, we offer vendor-independent assessments, strategic advice, seamless implementation, and efficient management of enterprise-wide solutions. Our services enhance your information assets’ value, security, and compliance.

Invest in the foundations to increase the value of your information assets.

For over 23+ years, Astral has partnered with our customers to deliver successful implementations of EIM (Enterprise Information Management) solutions across a range of industries and vendors.  

We will work with you to define the best approach to achieve your desired business outcomes. If you have not yet selected a product, we will help you to determine a product selection framework that draws on our specialised knowledge of the EIM industry.

Together, we will:

  •  Define your EIM requirements,
  •  Map the requirements to your selected product,
  •  Design the solution, and
  •  Implement and roll-out the solution.

Throughout the project, we will leverage our extensive IP (including our methodologies, tools, and frameworks) and work with you as your trusted EIM Implementation Advisor.

Some Common Solutions Include:

  •  Collaboration & New Ways of Working
  •  Intelligent Document Capture & Automation
  •  Controlled Documents Management
  •  Records Management
  •  Engineering Drawing and Data Management
  •  Document Management
  •  Contract Management
  •  Legal Matter Management
  •  Bespoke Information Management Solutions & Integrations
Critical components - your solution is successful only if it is being used.

Integral to every successful EIM implementation is a Business Change program tailored to your business and tightly aligned with your Implementation approach.  Astral consultants are functionally and technically skilled to enable your end users and implement the Change program.

Business Change consists of:

Communications – developed for your stakeholder groups at all levels, with the involvement of your internal project team and communications team to deliver the right message at the right time.

Process change – delivered in consultation with business stakeholders and aligned with business processes throughout the project.

End User Enablement arises from a training needs analysis, based on business processes, the solution, and your organisation’s capacity for change.  It consists of training and supporting materials, plus quick-reference guides to prompt the use of the solution in a business context.  This approach will sustain the solution for years to come, including the onboarding of new users.

Change Management and End User Enablement educate and motivate all EIM users across your enterprise to use your processes and leverage your information.

Align your engineering data assets and business needs through our EDM Framework.

As your assets move through their lifecycle, from initial concept to manufacture and into maintenance, they generate an astounding amount of information in many different forms including drawings, descriptions, work orders, maintenance reports, etc.  Many of these are vital controlled documents requiring multiple versions and iterations.

As such, a systematic Engineering Data Management (EDM) framework is becoming increasingly important to properly control your engineering data and allow your engineers to focus on their core engineering responsibilities.

A successful EDM framework allows you to: 

  • successfully map an asset’s lifecycle, 
  • capture all data around an asset or project, 
  • view assets and all their respective data on a centralised viewing platform, 
  • assign the correct responsibilities and securities around sensitive engineering data, 
  • share documentation and collaborate with team members and third-party contractors, 
  • automate time consuming manual processes, and 
  • centralise the storage of data in a secure controlled environment.

Astral will work with you to develop a robust and forward-thinking EDM framework, from strategy and design through to implementation.  We make sure that all steps best align with your engineering and business needs, and leverage Astral’s 23+ years of experience in the EDM space to help successfully integrate it with your enterprise and Engineering partners.

Building the Pathway for maximising the value of your Information.

As your organisation’s information grows, so too do your challenges with data structure and interoperability across data sets and systems.  Your users’ inability to find the information they need in a timely manner, or information whose reliability or currency they can trust, can result in a lot of re-work and inefficient processes.  This also impacts compliance requirements that cannot be fulfilled because the required information cannot be organised and presented.  Similarly, technological innovation projects that promise significant process improvement benefits are stymied because the data sets are siloed across systems and not aligned to one another.

An enterprise-wide information taxonomy and metadata model will align the data structures across your systems. Such alignment will enable the users to search and retrieve the right information at the right time, ensure that compliance obligations are fulfilled and facilitate your technological transformation.

These challenges can be resolved by using our industry expertise and knowledge of specific systems to develop information classification schemes and metadata models that reflect your business functions and processes and implement these across your business solutions.

Provides a foundation for a solution that caters to your specific requirement.

As your organisation’s information grows, you will find that the business requires a means to control and regulate the information within their documents.  This may be to ensure consistency across the brand or to meet compliance and regulatory requirements.

An enterprise-wide controlled document framework allows the management of documents that set and drive standards.  Controlled Documents help to ensure work is done in a predictable and safe way across the business, providing a single source of truth and defining the authorised way of working.

You can leverage this framework to build and configure a Controlled Document Solution which caters to your specific business needs. The solution will manage the complete lifecycle of your documents, from their creation all the way through to disposition. The solution allows you to manage who can access, edit, and approve these documents, while at the same time providing detailed auditing and reporting capabilities so that you can track every Controlled Document in your system throughout its lifecycle.

A robust and secure repository for processing very high volumes of information.

Content management platforms serve as the foundation for a complete enterprise-wide content management solution. Astral can deliver you such a solution on the OpenText Content Suite and Documentum platforms, tailored to your industry and business requirements.

We have deep knowledge of the features and benefits of these product suites, for the purpose of integrating them into the way you manage information across your organisation.

  • Manage the interaction of your enterprise information with flexible user interfaces configured by us and made meaningful for you. 
  • The in-built security model can be configured to protect your sensitive data from unauthorised use and to integrate with existing directory services.
  • Powerful search engines and indexing tools provide you the capability to locate the right information at the right time based on the criteria you provide.
  • Modern automation tools, including auto-numbering, lifecycle management, workflow, and archiving can be designed and implemented to streamline your business processes and reduce unnecessary administration effort.
  • Maintain a single source of truth across the organisation with advanced versioning and document linking capability to be shared across or outside your shared workspaces.

Astral consultants have a wide range of experience in managing both cloud and on-premise architecture models and support solutions at an infrastructure and application level from installation through to implementation and upgrade. Astral keeps you up to date with new software enhancements to ensure you are always taking advantage of the latest functionality of the supported Content Suite or Documentum platforms.

Providing access to all your business information.

The Microsoft 365 environment, provides you with a consistent and interlinked document management and collaboration system. We work with you to configure Microsoft 365 settings to ensure the environment is adhering to your organisation’s security and compliance needs, enabling audit and eDiscovery features. In recommending the licensing and add-ons required to meet your business requirements, we will support your business needs and provide recommendations, based on our experience and prior implementations.

Microsoft Teams further enhances your business’ opportunity for collaboration via additional functionality, including Chat, Teams, Meetings, and additional tools. Your Teams users can perform synchronous collaboration on Word, PowerPoint, and Excel documents, as well as initiate Ad-Hoc meetings.  With over 20 years of information management experience, Astral understands your operational model to create a relevant Teams structure for business projects and/or departments to ensure your end users work the way you want them to.

SAP Connector enables you to access information stored in SharePoint Online from an SAP workspace. SharePoint can be configured to create a records management solution that reflects your business processes, ensuring your records are discoverable, available, and secure.

The Astral SAP Connector provides a reusable component that can be used by any SAP application to get an overview of documents related to business objects in SAP.  The connector enables developers to retrieve a list of documents using a single service call, greatly improving the performance of your solution.

“We recognised the importance of partnering with organisations who could bring IP to the project to fast track what we were trying to do and who could also fit our culture and project delivery model. We chose Astral on this basis and we have been very happy with that decision. They have been our change and business analysis partner from the start and were instrumental in assisting us to win the best global OpenText implementation in the energy sector.”

Group Manager – Global Mining Company

Global Mining Company – EIM Core Services

Our client is a global resources company that mines, explores and develops copper, zinc and other base metal projects across Australia, the Democratic Republic of the Congo and Peru.

Business Challenges

Our client needed to bring together the information management practices of its multiple sites across the globe to address the business challenges of finding vital documents, proving compliance with industry standards and over-retention of information raising the risks of accessing out-of-date operating instructions.

Inefficiencies were identified with the same information being created multiple times at different sites due to not being able to find information and also not being sure of the correct version. Staff were unable to collaborate and leverage knowledge across sites.

Business Solution

To address their challenge of managing documents and consolidating disparate systems from multiple locations from around the world, our client implemented a centralised solution to drive efficiencies through common process across all mine sites and enable information reuse across all locations.

Functions Automated

  • Integration with SAP Financials 

  • Enterprise Controlled Documents 

  • Consolidation of Multiple Repositories 

  • Integration of SharePoint Portal with Enterprise Repository 

  • Enterprise Search 

Business Benefits

3000 Hours

Per Year of Doc Controller Time

1000 days

Per Year From Automation


Reduction in Breakdown Maintenance Downtime

Need help with information management?

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value from information assets.

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