Continue reading of some examples where Astral has provided value to Mining organisations, through Enterprise Information Management solutions by clicking on the links below.



As a global oil and gas exploration and production company, this Astral client was looking to future proof its current state ECM technology and associated business processes used throughout its production operation value chain.

Where the current technology platform was managed by the ECM vendor and in need of upgrading to a supported version (multiple version upgrades required), with significant changes required to its infrastructure model, and an increase in the level of service and supportability across the organisation.

The Business Challenges

Several business pain points were identified that called upon the need for an increase in the scalability and flexibility of the client’s ECM platform.

A solution that enhanced redundancy, high availability, with a service delivery model that leveraged the client’s cloud environment was required. One that ensured that the client’s data remained managed and accessible within the complex legislative and regulated environment it operated – across multiple countries with differing requirements for data management.

Where a major consideration for this project was the expansion of the client’s operations, including a roadmap of planned capital projects. And where there was a business need to leverage the ECM system to enable a range of document and compliance initiatives to be implemented.

The Business Solution

Astral was required to provide a range of business, technical and application specific expertise to support a number of business projects in the delivery of the solution.

With a subsequent requirement to roll out an Enterprise Information Management-as-a-Service (EIMaaS) managed support model on the uplifted ECM solution.  Working the EIMaaS support solution into the client’s operating model for an initial 5-year term.

In summary, Astral was engaged to deliver the following programs of work:

  • ECM Solution Migration and Handover Program:
    • Provide a migration plan and BCP for the changes associated with moving from the legacy vendor system to the customer’s private cloud.
    • Replicate and migrate the legacy system to the new system, so that it was hosted, maintained, managed and serviced by Astral.
      • Provision current ECM solution version in the customers private cloud environment
      • Silent migration of data and solution configuration from the legacy vendor system in North America to the new system hosted in the client’s private cloud.
      • Maintained the integrity and quality of the system data and configuration during the Silent Migration Program.
    • Provide technical expertise and capability required to execute the Handover Program.
    • Provide all design documentation together with documentation in respect of the Handover Program.
    • Refresh ECM solution to latest version (Upgrade through 3 major versions)
      • Stakeholder engagement / workshops to detail upgrade requirements, risks, and project methodology.
      • Performed a detailed impact assessment of the legacy system.
      • Execution of the Upgrade Program.
      • Built and delivered on business communication plan and change management.
    • Ongoing Managed Service (EIMaaS):
      • Provide the full technical management and support of the System including Hosting Services, and Maintenance and Support,
        • Incident and problem management
        • Change and release management
        • Availability management
        • Business administration,
        • Coordination and break fix
        • Maintain Version: hotfixes, patching, upgrade execution.
      • Follow the sun application support model provided 24×7 to support global operations.
      • Astral delivering ongoing EIM subject matter expertise to drive business value through the governance of the client’s unstructured content.

The Business Benefits

The ECM Solution Migration and Handover Program, together with the transition to the ongoing Astral EIMaaS Support Model, has delivered the following business benefits to the client:

  • Stability of the new ECM platform.
  • Responsiveness and flexibility of the EIMaaS support model.
  • Ability to have more flexibility for any enhancement or business onboarding requirements.
  • Full ownership and control of the data.
  • Removed the dependency of being tied to an ECM vendor – now have ability to switch ECM vendors at any time, with no reliance on vendor for handover.
  • System performance and infrastructure cost benefits realised with the transition to the client’s private cloud.
  • 24/7 Support – aligned ECM support with the growth of the client’s operations via the rollout of a follow-the-sun support model.
  • A global delivery model delivering cost efficiency and service continuity, together with compressed delivery timelines.
  • An uplift of business benefit in having a team of EIM experts on the ground at the client’s head office.
  • System performance uplift – the number of support tickets significantly reduced month on month.


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