EIMaaS Use Case

Our customer is an energy company that operates in Australasia and North America, who had been using an EIM as a service provider for a number of years, but were looking for an alternative provider better able to meet its business requirements.

Business Challenges

  • The EIM solution used out-of-date technology which needed to be upgraded
  • The EIM solution was not running on scalable, fault tolerant architecture
  • Poor response times for responding to issues raised
  • Lack of flexibility to respond to business requests for changes/improvements to the solution

Solution Overview and Functionality

The organisation engaged Astral to provide EIMaaS services for the OpenText Documentum solution.  This included initially migrating the existing system to a private cloud system and then performing an upgrade to the latest Documentum version.

To deliver an innovative and cost-effective application support solution for the EIM solution, Astral teamed with its strategic partners to leverage a global delivery platform and expertise around the OpenText Documentum product suite. Our delivery experience enabled us to deliver as a seamless blended team and leverage the best resource model. 

Business Benefits

  • Ability to access information in a timely manner without interruption
  • Lower overall cost of ownership and reduced IT/business risk
  • Leverages a modern technology stack, provides agility in how the service and technology can be used for future requirements, and Cloud 1st principle.
  • Reduced separation risk through contract ownership, data is secure and replicated.
    • The organisation owns the platform contract
    • The organisation owns the Licenses
    • Astral’s service is decoupled

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